Even as we move toward some semblance of normalcy, sales, as a field, is still fundamentally different than it was just a few years ago. There are a host of new and emerging sales challenges that salespeople have to account for.
In the interest of helping you identify and overcome those issues, we reached out to sales experts and conducted some research. Here are nine of the main concerns salespeople will face in 2023 — as well as perspective on how to address them.
He says, “2023 is going to be a different year for salespeople as the sales landscape has changed so much. Before this year, sales reps could go onsite to build trust and demonstrate why their product was superior to their competition, and they’re no longer able to do that. Most companies I am working with are still not going into the office, so they have to figure out a way to build this trust virtually.”
So how can you handle this challenge? Well, according to Moore, it boils down to how effectively you can reconcile personalization and tech acumen. He says, “The salesperson who can leverage technology in a way to personalize that messaging virtually will win in 2023.
“Because there are so many salespeople reaching out via email and phone calls now as opposed to meeting with people in person, you have to figure out clever ways to get into these businesses with a personalized approach.”
He says, “The ability to get in front of decision-makers is getting increasingly challenging — especially with the continued high percentage of leaders and executives working from home. Getting a time commitment to meet means there needs to be perceived value very early in the process.”
Manos’ solution to this challenge is similar to the one Moore offered for the previous one — it’s all about personalization. He says, “I believe that non-personalized sales email blasts will become even less effective. Reps will need to ensure they’ve not just researched an account, but that they come with a strong ‘point of view’ and a very clear call to action, regardless of medium.”
Manos also asserted that sales reps won’t be able to rely primarily on how sound their product or service is to land deals. According to him, “The quality of the technology you’re selling alone doesn’t close big deals.”
Touting your solution’s bells and whistles and technical performance is less effective in the “seas of same” that characterize the competitive landscape of most modern industries — particularly SaaS. In 2023, there needs to be much more to your efforts.
According to Manos “With the sheer number of competitors offering any specific SaaS solution, running a strong sales process is more important than ever. When sales reps push for a close, without having executive buy-in and a clear ROI, more deals will be lost to ‘no decision’ and timelines will push.”
According to the report, “Sales organizations have been forced to operate remotely. Reps need to become more creative as buying habits have changed, managers are being asked to find new ways to improve seller productivity, and leaders are being asked to drive growth through uncertainty.”
As reps struggle to adapt to prospects’ new habits and sensitivities, managers need to step in to provide clarity and firm guidance. Sticking to a solid sales process and thorough communication between sales leaders and their teams will be absolutely essential.
“We’re going to look at how buyers want to buy versus how we choose to sell to them. It’s all about mindset and scrapping out or wiping the hard drive from that old mindset, especially in the way we’re selling now in this market.”
Adopting a more consultative, helpful, empathetic approach to selling is the key to handling this challenge — taking steps like listening actively and having conversations tailored to getting at the “why” behind a sale will be key, going forward.
Sales efforts can’t be presentation-first anymore. You need to avoid “talking at” your prospects if you want to adapt to a buyer-first landscape. Emphasis has to be put on elements like extensive buyer research and relationship-building to adjust to a world where the buyer has the power.
One way or another, acquaint yourself with your buyers’ unique challenges and put them first. Strides like the ones listed here provide the best avenues for you to better understand and adjust to a world where the buyer has a disproportionate amount of power in the prospect-salesperson dynamic.
Salespeople need to have a grip on how to leverage platforms like LinkedIn and Twitter for processes like prospecting, sharing relevant content, seeking referrals, and developing clout in their spaces.
This challenge isn’t necessarily new, but it’s as pressing as it has ever been. Every salesperson needs to account for the rising tide of digital transformation. Social media, as a sales resource, isn’t going anywhere — so it’s in your best interest to incorporate it into your repertoire if you haven’t already.
Thorough research and personalization are central to overcoming this challenge. You need to be prepared to connect with all of the types of contacts listed in the previous paragraph — a process that’s much easier said than done.
At the end of the day, those contacts are individuals, so naturally, they’re going to be receptive to an individualized approach. Research the prospects you talk to — and get a feel for their priorities, personal inclinations, and level of seniority at their companies.
Along with that, understand the common denominator that connects them — the business they work for. Know its ins and outs. Understand its industry and where it stands relative to its competition. Have a feel for its pain points, and be able to speak to all of those elements when talking with anyone you connect with from it.
Differentiation is a key issue across virtually every field, and sales is no exception. Salespeople are some of the most important agents when it comes to setting their companies apart from their competitors.
Businesses distinguish themselves with their specific value — and at its core, sales is the process of conveying that value as effectively as possible. And if your industry is flooded with a variety of options that all serve the same fundamental purpose, that process can get complicated and frustrating.
Obviously, that’s a lot to keep tabs on, and developing that kind of knowledge is easier said than done — but you need all of that if you’re going to craft an effective value proposition. Know your offering’s features and the benefits that stem from them, inside and out.
Thoroughly research the businesses in the space you serve to identify common pain points. Talk to your existing customers about why they chose your solution. Put together a solid picture of the typical prospect who might buy from you, and adjust it as your landscape changes.
Understand your competitors as best you can. What do they offer that you don’t? Where are you stronger? Where are you weaker? Do you have features they don’t? Do you charge at a more accessible price point?
The unique value your company can offer provides the basis for your differentiation. If you want to stand out from the competition, you need to know what makes your business special — if you can get there and sell on that basis, you’ll be in a solid position to stand out from your competition.
17% of our survey’s respondents said keeping prospects engaged is a major challenge. And that makes sense, your sales efforts can only go as far as your sales process permits — even the best salesperson can be limited by a lackluster one.
And though that trend is troubling, it’s a fact of sales life — and if you want to get the most out of your efforts, you need to know how to keep your prospects intrigued and enthusiastic throughout the process’s entirety.
Approaching this challenge falls on both sales leadership and the individual reps they oversee. It starts with leadership putting together a sales process that lends itself to engagement — ones that strike a balance between thorough communication and timeliness.
Next, the reps who leverage the process need to execute it effectively — specifically when it comes to communication and building rapport. You, as a salesperson, need to quickly develop and sustain trust with prospects.
That means communicating with them throughout the sales process — finding ways to convey value at every stage with the parties you engage with. Touch base consistently but not intrusively. Research the companies you sell to and the contacts you get in touch with, and shape your conversations around what you find out.
Let your prospects know you’re there without being overly eager or obnoxious. As I said, engagement stems from tactful, effective communication. Learn how to keep them aware without annoying them.
2023 is going to be another tricky year for salespeople. It’s going to bring its share of troubles and hitches, but the issues to come are far from insurmountable.
So long as sales reps and managers demonstrate persistence, adaptability, and a constant commitment to solving for the customer, they should be able to handle the challenges of the new sales landscape.