First and foremost, you should consider your audio technology. Ensure your employees have the best in terms of headphones and speakers. The worst thing you can do is provide a flimsy headset with the most tinny output imaginable. Go for something noise-cancelling too – eliminate those distractions once and for all.

If your headset also has a microphone built in too, make sure the microphone is of as good a quality as the headphones themselves. Think about the visual aspect too, as clients, customers and partners will want to see your face in its full glory. Above all of this, however, should be the Wi-Fi connection.

If you have bad Wi-Fi, then you’re already off to the worst possible start – ‘Sorry, you cut off there, could you repeat that?’ will become commonplace on important calls, to the frustration of all involved. Though even the best Wi-Fi can be unpredictable, it’s best not to leave it to chance and ensure you have something trustworthy and stable for all occasions.

Going back to the video aspect, is your camera integrated well with the other technology? Much like the office itself, where it’s crucial to have all aspects of the workplace working in harmony with one another, your Microsoft Teams devices are equally a team.

It ultimately comes down to the user experience on both ends of the call. It goes without saying that you cannot control the opposite end of the call, but you can at least control your own end to ensure maximum UX efficiency where possible.

Not only this, but if integrated into your whole system, ensure you can easily roll out system updates remotely if needed. The office is no longer confined simply to one building, and naturally it is of paramount importance that this is recognised and manifest in your long-term strategy, including having the best Microsoft Teams devices. 

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