The term hybrid chatbot has been used extensively in today’s chatbot marketplace. So this is the perfect time to look into how today’s market defines hybrid chatbots. What is a hybrid chatbot? While a hybrid chatbot is not actually a hybrid in the truest sense, the term is used to market chatbots with a live agent hand-off feature. …
The post Rule-based + AI—true hybrid chatbots made possible with Autopilot appeared first on Zoho Blog.
