It looks like drivers have been having a hard time with fake user names. Uber, in its attempt to prevent discrimination based on someone’s name, has allowed riders to update their names in the app. The result is some users changed their names to cartoon characters or “even offensive language,” which Uber said “can lead to challenging pickups or uncomfortable situations for drivers.”

Uber will conduct a large audit of rider account names and freeze any accounts with clearly fake names. Riders will have to update or validate their account names with Uber’s support agents to have their accounts unblocked, the company said.

Drivers will also be able to flag any fake or inappropriate names in their app’s Help section.

The video recording trial, which will take place in Cincinnati, Louisville and New York City in the U.S. and Santos and João Pessoa in Brazil, will allow drivers to record video using the front-facing camera on their smartphone. The idea is to replace an interior-facing dashcam with a much cheaper and easier to set up alternative, and it will allow drivers to record both video and audio on every trip, the company said.

As with the audio recording feature, no one, including the driver, can access the recording unless the driver wants to share it with Uber to find information in a safety-related incident, Uber said.

Uber to freeze fake rider account names, pilot front-facing video recording by Rebecca Bellan originally published on TechCrunch

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